FAQ Kedai24 —
Find Your Answers Here

No. Each individual is only permitted to hold one active account at kedai24. Opening multiple accounts violates the platform's terms and conditions and may result in the closure of all related accounts along with forfeiture of wins. If you are experiencing issues with an existing account, contact our customer support for assistance.

Go to the login and click the "Forgot password?" link. Enter your registered phone number or email. You will receive a link or OTP code to reset your password. Check your spam folder if the email does not arrive within 5 minutes. If the issue persists, contact our live chat.

KYC (Know Your Customer) is a standard identity verification process in this industry. You can play and make small deposits without KYC. However, to make withdrawals above a certain limit and gain full access to all promotions, KYC is required. The required documents are a valid copy of your MyKad or passport, and proof of current address. The process is typically completed within 24 business hours.

Yes, you can update your account details through the "Profile Settings" section after logging in. For security, changes to your phone number or email require verification via an OTP code sent to your current number or email first. If you cannot access your old details, contact our customer support with identity verification documents.

The minimum age is 18 years. kedai24 enforces strict age verification through the KYC process. Accounts found to have been opened by underage individuals will be closed immediately and any funds present will be returned according to procedure. This is our commitment to child protection and responsible gaming.

Kedai24 accepts a variety of popular deposit methods in Malaysia, including FPX (all major banks such as Maybank, CIMB, Public Bank, RHB, and more), direct bank transfer, Touch 'n Go eWallet, Boost, and GrabPay. All deposit transactions are processed with secure encryption and funds are typically credited to your account within seconds to a few minutes.

The minimum deposit at Kedai24 is just RM 10 — one of the lowest in the industry. This allows new players to try the platform without committing a large amount. There is no maximum daily deposit limit for accounts that have completed KYC verification.

Deposits via FPX and e-wallets are typically processed instantly or within seconds. Manual bank transfer deposits may take between 5 and 15 minutes depending on your bank's system. If your deposit has not been credited after 30 minutes, please contact our customer support with proof of transaction (receipt or screenshot).

Kedai24 does not charge any processing fees for deposits. However, your payment provider or bank may apply their own charges depending on the transaction type. We recommend checking with your bank or e-wallet provider beforehand if you're unsure.

No. For security and KYC compliance, all deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits are not accepted and may result in account suspension pending investigation. This is a protective measure for both parties.

Withdrawals to local Malaysia bank accounts are typically processed within 15 minutes to 1 hour on business days (Monday to Friday, 9am to 6pm). Withdrawals made on weekends or public holidays may take slightly longer, but we always work to process all requests as quickly as possible.

The minimum withdrawal is RM 30. The daily maximum depends on your account verification level. For fully KYC-verified accounts, the daily withdrawal limit is higher. For specific limit details, check the "Withdrawal" section in your account or contact our customer support.

Withdrawals may be rejected for several reasons: bonus wagering requirements not yet met, KYC verification incomplete, bank account details not matching the account holder's name, or suspicious activity detected. Check your email or system notifications for more details. If unclear, contact our customer support and we'll help resolve the issue.

Withdrawals still showing a "Pending" status can be cancelled through the withdrawal management section in your account. However, withdrawals already in "Processing" or "Approved" status cannot be cancelled as the transaction has already been initiated by the bank. Contact support immediately if you need to cancel.

Winnings are sent to the bank account or e-wallet you have registered in your kedai24 account profile. For security, only one primary withdrawal method can be saved at a time, and the account holder's name must match the name on your kedai24 account. Make sure your bank account details are always up to date and correct before submitting a withdrawal request.

New Kedai24 members are eligible for a first deposit bonus of up to 150%, a free RM 30 credit upon completing KYC, and free spins on selected slot games. Claim your bonus by registering a new account and making your first deposit. Be sure to read the bonus terms before claiming to understand the wagering (rollover) requirements.

Wagering requirements or rollover is the total amount you need to wager before a bonus can be converted to withdrawable cash. For example, if a RM 100 bonus has a 10x rollover, you need to wager RM 1,000 before you can make a withdrawal. Each promotion has different rollover requirements — check the terms of each promotion for exact details.

Yes. kedai24 offers weekly cashback of up to 10% across all game categories. Cashback is calculated based on your net losses for the week and credited to your account every Monday. The more actively you play, the greater the cashback amount you receive. There are no wagering requirements on weekly cashback — it is immediately withdrawable.

Every kedai24 member has a unique referral code that can be shared with friends. When your friend registers using that code and makes their first qualifying deposit, you will receive a RM 20 referral credit to your account. There is no limit to the number of friends you can invite — the more friends who sign up, the more credits you earn.

Generally, only one deposit promotion can be active at a time. However, some promotions such as weekly cashback can run alongside other promotions. The kedai24 system will notify you if there is a conflict between promotions during the claiming process. If unsure, check the "Promotions" section in your account or ask our customer support.

Kedai24 offers over 1,000 games including: slots (classic, video, and progressive), live casino (baccarat, roulette, blackjack, dragon tiger), sports betting (over 30 sports including football, basketball, and badminton), Bingo, fish shooting, and lottery. All games are from internationally licensed providers.

Yes. All games at kedai24 use Random Number Generator (RNG) technology that has been independently verified by third-party certification bodies. This ensures every game outcome is completely random and cannot be manipulated by any party. Our Live Casino is streamed live from licensed studios with real trained dealers.

Yes, most slot games at kedai24 offer a demo mode that lets you try the game without wagering real money. This is the best way to understand game mechanics, explore special features, and find your favourite games before playing with real money. Live Casino games and Sports Betting are not available in demo mode.

The kedai24 platform saves your game state in real time. If your connection drops during an active game, the system will preserve the current game state. When you log back in, you can resume from exactly where you left off. For sports betting, bets accepted before the disconnection remain valid and will be settled according to the actual match result.

Yes. The kedai24 platform is fully optimised for mobile devices. All games — slots, live casino, sports betting, and bingo — can be played directly from your mobile browser with no app installation required. The interface automatically adapts to your screen size for a comfortable gaming experience.

Kedai24 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Personal data is stored in systems protected by strict access controls. We do not share your personal information with third parties without your consent, unless required by law. Read our Privacy Policy for full details.

Yes. kedai24 offers 2FA as an added security layer for your account. When enabled, every login attempt requires an OTP code sent to your registered phone number, in addition to your usual password. You can activate 2FA through the "Account Security" section in your profile settings. We strongly recommend all members enable this feature.

Act immediately: (1) Change your account password right away; (2) Review your login history in account settings; (3) Contact Kedai24 customer support via live chat; (4) Enable 2FA if you haven't already. Our security team will review your account activity logs and freeze the account if necessary for further investigation. Don't wait — acting quickly is critical.

No. kedai24 will never ask for your account password via email, SMS, phone, or any communication channel. If you receive any communication claiming to be from kedai24 and asking for your password or other sensitive information, this is a phishing attempt. Report it to us immediately and never provide those details.