Terms and Conditions of Use kedai24

1. Acceptance of Terms

By accessing, registering for, or using the kedai24 platform in any form, you automatically agree to be bound by the terms and conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use our services.

These terms and conditions form a legally binding contract between you (the user) and kedai24 (the platform operator). This contract takes effect from the moment you create an account and remains in force for as long as your account is active.

It is your responsibility to review these terms periodically. kedai24 reserves the right to update or modify the terms at any time without prior notice. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

2. Account Eligibility

To become a kedai24 member, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age, or the legal gambling age under the laws of your country of residence, whichever is higher. We will request proof of age and reserve the right to decline registration or close accounts that fail to verify age.
• Geographic Location: You must be located in a jurisdiction where online gambling is legally permitted. It is your responsibility to ensure that your use of our platform does not violate your local laws.
• Mental Capacity: You must have full mental capacity to understand and agree to these terms. Individuals under guardianship or conservatorship are not eligible to open an account.
• One Account Only: Each individual is only permitted to open one account. Multiple or duplicate accounts are strictly prohibited and will result in the closure of all related accounts and forfeiture of wins.

3. Account Registration

The kedai24 account registration process is straightforward, but you are required to provide accurate and verifiable information:

• Accurate Personal Information: The full name, date of birth, address, phone number, and email address you provide must be accurate and up to date. False or misleading information will result in account suspension or closure.
• Identity Verification (KYC): kedai24 carries out KYC (Know Your Customer) procedures to comply with anti-money laundering regulations and protect the platform from misuse. You may be asked to submit identification documents such as your MyKad, passport, or utility bill to verify your identity and address.
• Secure Password: You are responsible for choosing a strong password and keeping it confidential. Do not share your password with anyone. kedai24 will never ask for your password via email or phone.
• Account Security: You are fully responsible for all activity that occurs under your account. If you suspect your account has been accessed without authorization, contact customer support immediately.

Kedai24 reserves the right to decline registration or close an account without providing specific reasons if we suspect misuse, fraud, or a breach of terms.

4. Deposits & Withdrawals

4.1 Deposits

All deposits made to your kedai24 account are final and cannot be reversed once the transaction is complete. Deposit terms are as follows:

• The minimum deposit amount is RM 30 (subject to the selected payment method).
• Deposits are processed instantly or within a few minutes depending on the payment method.
• You may only use payment methods registered in your own name. Third-party deposits are not accepted.
• Kedai24 reserves the right to reject deposits from suspicious or unverifiable sources.

4.2 Withdrawals

Players are entitled to withdraw their wins at any time, subject to the following conditions:

• The minimum withdrawal is RM 50. The maximum withdrawal depends on your account's VIP level.
• All withdrawals will be processed within 24 to 72 working hours once the request has been verified.
• Withdrawals may only be made to a bank account registered under the same name as your kedai24 account.
• Bonuses with outstanding wagering requirements cannot be withdrawn until those requirements are met.
• Kedai24 reserves the right to request additional identity verification documents before approving a withdrawal, particularly for large amounts.

5. Bonuses & Promotions

Kedai24 offers a variety of bonuses and promotions for members, but all offers are subject to specific terms that must be read carefully:

• Wagering Requirements: Most bonuses carry a wagering requirement that must be met before wins can be withdrawn. For example, a bonus with a 30x requirement means you need to wager 30 times the bonus value before you can withdraw.
• Time Limits: Each bonus has a specific validity period (typically 7 to 30 days). Bonuses not used within that period will expire and cannot be reclaimed.
• Betting Limits: When playing with bonus funds, the maximum bet limit is generally RM 10 per round or wager. Bets exceeding this limit may void the bonus and any associated wins.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute a lower percentage or not at all.
• One Bonus Only: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse: kedai24 actively monitors bonus usage. Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in account closure and forfeiture of all wins.

6. Game Rules

All games available on kedai24 are operated in accordance with rules set by their respective game providers and independently verified by third-party audit bodies. Key things to understand:

• Final Results: The outcome of all games is final once a round is completed. No disputes will be entertained based on claims of technical error unless a clear and documented system failure is proven.
• Connection Interruptions: If your internet connection drops during an active game, the game will continue or be completed automatically in accordance with the game rules. Funds already wagered cannot be refunded on the grounds of a connection interruption on the player's end.
• Betting Limits: Every game has a minimum and maximum betting limit that is set and displayed before the game begins. Players are responsible for understanding these limits before placing a bet.
• Technical Errors: Should a technical error occur on the part of kedai24 or a game provider during an active session, all affected wagers will be voided and the funds returned to the player's account balance.

7. Player Responsibilities

As a kedai24 platform user, you take on important personal responsibility for how you use the platform:

• You are solely responsible for ensuring that online gambling is legal in your location.
• You acknowledge that gambling is a form of entertainment and not a reliable source of income.
• You agree to set personal limits and play within your financial means.
• You agree not to use borrowed funds, savings, or money needed for basic necessities for gambling purposes.
• You agree to stop playing and seek help if you feel that gambling is starting to affect your personal life, finances, or relationships.

8. Prohibited Conduct

The following are strictly prohibited on the kedai24 platform and may result in immediate account closure and legal action:

• Fraud & Manipulation: Any attempt to cheat the system, exploit bugs or technical vulnerabilities, or manipulate game outcomes.
• Money Laundering: Using kedai24 as a channel for money laundering or concealing the origin of funds.
• Multiple Accounts: Opening more than one account to claim multiple bonus benefits or to circumvent restrictions imposed on another account.
• Bonus Abuse: Colluding or conspiring with other players to abuse the bonus or promotions system.
• Use of Bots or Automated Software: Using automated software, bots, scrapers, or any unauthorised third-party tools to access or interact with the platform without written permission.
• Cyber Attacks: Any attempt to breach, attack, or disrupt kedai24's technical infrastructure.
• Third-Party Accounts: Accessing or using another person's account without their authorisation.

9. Account Termination

9.1 Voluntary Termination

You may close your kedai24 account at any time by contacting our customer support team. Prior to closure, all balances may be withdrawn subject to applicable withdrawal conditions. Active bonuses that have not met wagering requirements will be forfeited.

9.2 Termination by kedai24

Kedai24 reserves the right to suspend or close your account at any time, with or without prior notice, under the following circumstances:

• Violation of any part of these terms and conditions.
• Suspected fraudulent activity or money laundering requiring investigation.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• An official request from a competent authority.
• Players who have applied for self-exclusion from gambling platforms and whose names appear on our checklist.

In cases of closure due to fraud or serious violations, kedai24 reserves the right to withhold or forfeit any balances and wins in the account.

10. Liability Limits

To the extent permitted by law, kedai24 is not liable for:

• Any financial losses incurred as a result of gambling activity on our platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure outages, natural disasters, or force majeure events.
• Losses arising from unauthorised access to your account caused by your own negligence.
• Content or actions of third-party game providers operating within our platform.

Kedai24's maximum liability to you under any circumstances is limited to the net deposit amount you have made in the 30 days preceding the incident giving rise to the claim.

11. Changes to Terms

Kedai24 reserves the right to modify, add, or remove any part of these terms and conditions at any time. When significant changes are made, we will display a notice on the website or send a notification to registered members.

The "Last Updated" date at the top of this document indicates when the most recent changes were made. It is your responsibility to review this page periodically. Continued use of the platform after the update date constitutes your acceptance of those changes.

12. Governing Law & Dispute Resolution

These terms and conditions are governed by and interpreted in accordance with the laws and regulations applicable in the jurisdiction where kedai24 is registered. Any disputes arising from or relating to the use of this platform will be resolved through the following procedures:

• Step 1 — Official Complaint: Contact the kedai24 customer support team with full details of your complaint. We are committed to responding to and resolving all complaints within 5 business days.
• Step 2 — Escalation: If you are not satisfied with the proposed resolution, you may request that your case be escalated to senior management.
• Step 3 — Independent Arbitration: If the dispute remains unresolved, it may be referred to a mutually agreed independent arbitration body. The arbitration decision is final and binding.

By using the kedai24 platform, you agree that any claim or legal action must be filed within one (1) year of the date of the incident giving rise to the claim, failing which the claim will be time-barred and may not be brought.