Privacy Policy Kedai24 —
Your Information Is Safe With Us

1. Introduction

Welcome to the Kedai24 Privacy Policy page. We understand that trust is the foundation of the relationship between a platform and its players. One of the ways we build that trust is by being transparent about how we handle your personal information.

When you register an account, make a deposit, play games, or simply browse the kedai24 website, you share certain information with us. This privacy policy explains exactly what we do with that information — from how it is collected and used, to how it is protected and when it is deleted.

Kedai24 is committed to compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect information that is genuinely necessary to provide you with quality service, and we never sell or misuse our players' data.

2. Information We Collect

Kedai24 collects information in two main categories: information you provide directly, and information collected automatically when you use the platform.

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, identification card number, email address, phone number and password when opening an account.
• KYC Information: Copies of identity documents (MyKad or passport), proof of address (utility bill or bank statement), and financial information required to verify your identity.
• Financial Information: Bank account details, account number, and account holder name for deposit and withdrawal purposes. We do not store full credit card information — only the last few digits for reference.
• Communications: Records of conversations with our customer support team via live chat, email, or other channels.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, screen resolution, and device used.
• Activity Data: Login and logout records, games played, total wagering, wins and losses, and session duration.
• Transaction Data: A complete record of all deposits, withdrawals, bonus grants, and financial activity within your account.
• Cookie Data: Information collected through cookies and tracking technologies that help us understand how users interact with the platform.

Data Category	Primary Purpose	Retention Period
Registration Information	Identity verification, account management	Throughout the active account period + 5 years
KYC Documents	AML/KYC legal compliance	5 years after account closure
Transaction Records	Financial audits, dispute resolution	7 years (legal requirement)
Game Activity Data	Security, fraud detection	2 years
Communication Logs	Customer support, complaint resolution	2 years

3. How We Use Your Information

Kedai24 uses collected information for lawful and specific purposes. We do not use your data for unrelated purposes without obtaining your consent first.

• Account Management: Verifying your identity, processing registration, managing your account and ensuring login security.
• Payment Processing: Processing deposits and withdrawals accurately and securely to the correct bank account.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse and other suspicious activity.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) and other reporting requirements mandated by law.
• Customer Support: Resolving complaints, answering inquiries and providing technical assistance to players.
• Platform Improvements: Analyzing usage patterns to improve user experience, platform performance and game selection.
• Service Communications: Sending important notifications about your account, transactions, terms changes or relevant security information.
• Marketing (with consent): Sending promotions, bonus offers and platform news only if you have agreed to receive marketing communications.

4. Data Sharing with Third Parties

Kedai24 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share specific information:

4.1 Trusted Service Providers

We share necessary data with third-party service providers who help us operate the platform, including payment processors, game providers, identity verifiers (KYC) and cloud service providers. All providers are bound by strict data confidentiality agreements and are not permitted to use your data for their own purposes.

4.2 Legal Requirements

We may disclose information to competent authorities when required by law, court order or legitimate official investigation. This includes tax authorities, anti-money laundering units and law enforcement agencies.

4.3 Rights Protection

Kedai24 reserves the right to disclose information necessary to protect our legal rights, prevent fraud, or defend the platform against attacks or abuse.

5. Cookies & Tracking Technologies

The Kedai24 website uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users use the website to help us improve platform performance and usability.
• Preference Cookies: Saving your preferences such as language, display settings and game preferences so you do not need to set them again each time.
• Security Cookies: Helps detect suspicious activity, prevent fraud and protect your account from unauthorized access.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the kedai24 platform.

6. Data Security

Player data security is Kedai24's top priority. We continuously invest in security infrastructure to ensure your information is protected from cyber threats, data breaches and unauthorized access.

• End-to-End Encryption: All communications between your device and our servers are secured with 256-bit SSL encryption — the same protocol used by leading financial institutions.
• Secure Data Storage: Personal data is stored on servers protected by strict access controls, multi-layered firewalls and real-time intrusion detection systems.
• Two-Factor Authentication: Kedai24 provides a 2FA (Two-Factor Authentication) option to add an extra layer of security to your account.
• Hashed Password: Your account password is never stored in plain text. We use robust hashing algorithms so your password cannot be reversed to its original form, even by Kedai24 staff.
• 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats or unusual activity.
• Regular Security Audits: Our platform undergoes periodic independent security audits by third-party experts to identify and address any vulnerabilities.

7. Data Retention & Deletion

Kedai24 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable law.

When you close your kedai24 account, most of your personal data will be deleted or anonymised within 90 days. However, certain financial records must be retained for the period required by law (typically 5 to 7 years) for audit, tax compliance, and anti-money laundering purposes.

KYC documents and transaction records are exempt from early deletion and will be retained for the period required by the relevant regulatory authorities.

8. Your Rights Under PDPA

As a Kedai24 player and an individual whose data we hold, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Object to Marketing: You have the right to withdraw consent to receive marketing communications at any time by contacting us or using the unsubscribe option in our emails.
• Right to Complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data has been handled unlawfully.

To exercise any of the above rights, contact the Kedai24 customer support team. We will process your request within 30 business days.

9. Children's Privacy

The Kedai24 platform is for users aged 18 and above. We do not knowingly collect or store personal information from individuals under 18. If we discover that a child's data has been collected inadvertently, we will take immediate action to delete that information and close the account in question.

If you become aware that a minor has opened a Kedai24 account, please notify us immediately through our customer support channels.

10. Third-Party Links

The Kedai24 platform may contain links to third-party websites or services, particularly in the context of game providers. This privacy policy applies only to the Kedai24 platform. We are not responsible for the privacy practices of any third-party websites or services you may access through our platform. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

Kedai24 reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, legal requirements or platform updates. When significant changes are made, we will display a clear notice on the website or send a notification to registered members.

The "Last Updated" date at the top of this page indicates when this policy was last reviewed. Your continued use of the Kedai24 platform after any policy changes is considered your acceptance of the updated version.

12. Contact Us

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact the Kedai24 team through the following channels:

• Live Chat: Available 24/7 directly from the Kedai24 platform
• Email: support@kedai24.pro

Our team will endeavor to respond to every inquiry within 2 business days. For data deletion or formal data access requests, please state this clearly in your message so we can process your request correctly.